Refund policy

Customer Service

We place the highest importance on product quality, and every item undergoes strict inspection before leaving our factory. If you notice any defects or damage upon receiving your product, please contact us immediately and send your order number along with photos or videos of the item to our customer service representative, Huling (13316471105@qq.com). We will promptly find the best solution for you.

Customer Service time:

Weekdays: 24 hours;

 

Order Cancellation

Customers have the right to cancel their orders before shipment, without provide any reasons.

If customers wishes to cancel their order, have to inform our customer service representative Huling (13316471105@qq.com), of their decision to cancel this contract in a clear statement

Please note that once the package is dispatched from our warehouse (that’s we sent you the tracking number), the order cannot be canceled.

 

Product return

As long as your products are not opened and not used, you can return them within 14 days with 100% guarantee.

If the customer wishes to return the product, they must send it back to our warehouse in its original condition as received.If the packaging is no longer in its original condition,  it will not be eligible for return.(Please note that for hygiene reasons, once the plastic sealing film is opened, we will not accept returns unless there is a defect or damage found in the product)

Please note that because you do not like the product after receiving or using it, it does not mean that there is a defect with the product. Due to the hygiene reasons, we are unable to offer a refund in these circumstances.

*Return processing time: 3-5 working days

*Return fee: The customer is responsible for the cost of the return. We may process the refund only after receiving the returned goods.

Please note that before returning the package, the customer has to confirm the return process with our customer service representative Huling (13316471105@qq.com). Packages returned without the confirmation from the customer service representative will not be refunded.

Please contact us within 90 days after receiving the goods so that we can replace the defective/erroneous items. After 90 days, we will not offer any replacement or refund.

 

Order/Products Refund

If the customer cancels the order before shipment, we will fully refund all the payments made by the customer and will not delay the process without any reason.

After receiving the returned goods and completing the inspection, we will arrange a refund for the customer. (Please note that we will deduct 15% of the order amount as the replenishment fee for the goods.)

If you find any defects or damages to the product after receiving it, please contact our customer service representative Huling (13316471105@qq.com) immediately by sending pictures or videos,we will arrange for a re-shipping or a full refund for you.

Refund processing time: 1-3 working days